Replying to a ticket

 

1. When a ticket is accepted, its status will change to 'Open', and you can reply to the ticket message thread by clicking on the ticket name in the list:

2. When you open a ticket, you will see the entire message thread, including the messages that you have submitted and the responses that you have received from the product specialists.

Reply to the message thread by clicking and typing in the Reply... box. Once you have written your response, click the send message button

If you wish to close a ticket so you can open another one, click the button.